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Pre-owned Cars

  

Knowledge Base (Frequently Asked Questions)



How do I search for a car?
- The website has various options to search for the car you are looking for. The simplest way is to simply type the 'keywords' in the search box located in the homepage. Another option is to use the Search Engine also located in the homepage. Users can search using one or a combination of the options in the search engine. Press search and the website will display all available cars based on the filter. The last option is the Advance Search which is more specific that the homepage Search Engine

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What if some of the vehicle’s features are missing from a listing?
- We encourage sellers to complete the information as much as possible to provide potential buyers with information necessary. If some important information are missing you can contact the seller for more details by going to the Seller’s Information. You can send an email, call, or text the seller direct.

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How do I know that the vehicle that I am interested in is still available?
- Posts have a maximum 90days period. After which, sellers are notified whether they want to renew the post. The seller has the option to delete the post permanently, renew for another 90 days or mark the vehicle as sold. It is assumed that all posts are live and remains on sale. Please contact the seller directly.

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How can I contact the seller of the car that I am interested in?
- On the car ad page, you can go to the Seller’s Information where you can find the sellers contact number. If you like to send an email instead, you can inquired by clicking the “Inquire Inside” button. Please note, that to use the email function, you should create an account by registering you email and username.

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How can I make sure that the car is in good condition?
- Upon inquiring with the seller, the buyer should set an appointment with seller to see first hand and conduct a thorough examination of the vehicle. If you are not an expert in evaluating the condition of the vehicle, we advise you to bring along a trusted mechanic with you.

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How do I use the Loan Calculator?
- Loan calculator only gives a rough estimate of a monthly amortization. The monthly amortization is computed based on the down payment, the amount of the loan, the interest rate, and term of the loan which is all defined by the user The calculator does not take into account other expenses related to an actual loan. We advise users get in touch and apply with their local bank or financial institution.

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Can I take out a loan to purchase a car? What will the down payment be?
- Down payment would vary. We advise buyers to talk to the seller/dealer and determine if the car for sale has a financing option. If there is none, we advise the buyer to go directly to his local bank or financing institution and ask about the terms and conditions of an auto loan.

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How can I upload my listing to the website?
- Step 1: Register as a member
- Step 2: Go to the Post An Ad page and complete the Basic Car Description. The more details you include the better for prospective buyers.
- Step 3: Upload pictures from your mobile or desktop. We encourage high-resolution and we do not allow pictures that doubles as advertisements.

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Why don't I receive an email confirmation from Kotchiko.com when I register?
- Check your Inbox filter or sort settings
- Check your Junk or Spam mail.
- Add the sender to your contact list
- Check your Blocked and Safe sender list
- Check your Junk / Spam folder email settings
- Check your email Rules / Restrictions
- Check if your inbox is full

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How Do I Change My Account Status
Simply go to My Account > User Info then select your Account type to change from Personal to Business or vice versa. You do not need to sign up again.

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When will the listing show on the website once I have submitted it?
- Ads are posted immediately in the website, however, posts are subject to review by the administrator. The web administrator has the right to delete any posts and/or pictures are malicious, offensive or are against the required posts.

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Will I be able to modify my listing once I have uploaded it?
- Yes, seller can modify, add, delete posts any time. Please go to My Accounts > Ad Listing.
- Click Manage to modify the listing
- Click Renew to renew post
- Click Delete to delete your post immediately
- Click Mark As Sold, to notify viewers that the said posting has been sold. It shall then automatically be deleted by the administrator after 30 days.

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How will buyers get in touch?
- The buyers can either call you or email you direct.

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How would I know if there are people that view my post?
- The website provides the seller the ability to track the number of views for the day and the total view since posting. The number of views would depend on the car you are selling, the price, the photo quality and the completeness of the details. We advise sellers to take time to put in as much details/ description as possible and submit good quality photos.

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What is the Parking Ads? (SOON)
- The website allows prospective buyers to compare up to 4 vehicles at the same time by using the Parking Ads. This tool provides buyers a head-to-head comparison of the vehicles they are interested in. Sellers are advised to complete the description in order to stand out in the Parking Ads.

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MORE QUESTIONS

- For other questions you can email us at support@kotchiko.com
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